Description
123 hp com dj 5820 – 123 hp com dj 5820 Printer Setup
Printer Setup
For the first time printer setup, unpack the 123 hp com dj 5820 printer setup (123.hp.com/setup) out of its packaging
Check the package list and if you have received all items in the list
You also have to remove the tape around the scanner by raising its lid
During unpacking also remove the tape from the clean out area and ink cartridge access area
Remove the ink cartridges and replace them
Extend the paper tray door and push it forward – after removing the tape
Plug printer into a power source
Turn it on
Set Preferences
Configure the 123 hp com dj 5820 printer setup
On the printer’s control panel: Press the down arrow
Select the language
Again press the down arrow to Set Country/Region
Press Ok
To load the paper:
Pull out the paper tray and the extender
Adjust the slider width guides to their outermost positions
Load the paper and align it
Push the paper tray forward till it clicks into place
To load ink cartridges:
Raise the cartridge access door and lock into place
The carriage slides into accessible position
Let the carriage be idle and silent for sometime
Then, continue to the 123 hp com dj 5820 printer setup
Remove the ink cartridges out of their packaging
Lift the ink cartridge slot
Press both the cartridges into their places – till you hear a snap
Close the lid
The control panel also displays instructions to align the cartridges for user convenience
The printer automatically recognizes the ink cartridges and their alignment patterns
Accordingly, an alignment page is printed
123 hp com dj 5820 Cloud Print
An exclusive and free service, the free Google Cloud Print prints documents from any network-enabled device to your 123 hp com dj 5820 printer
No additional requirements of any software or driver downloads are perceived
Mobilizing Cloud Print:
Running Cloud print requires only standard browsers such as Chrome, OS X v10.7, Linux, Windows XP or newer are standard browsers
Google Cloud Print – compatible operating systems are always recommended
Generate an account in Google
The printer and associated device should be activated on the same network
Turn on the 123 hp com dj 5820 printer
Open the Chrome browser
Click the Settings Window
Sign in to the Google account
Click the Settings Window
Select option Show Advanced Settings
Under the Manage menu click on Google Cloud Print
Registration of the 123 hp com dj 5820printer:
Select New devices
Look for printer listing
Choose Manage if printer is already listed under my devices
Allowing Printing:
Open Chrome browser
Sign in to the appropriate Google account
Click on Google Cloud Print Jobs
Pick Print and then upload a file to Print
Click on Select a file from my computer
Open the document to print
Print a page by clicking on print
123 hp com dj 5820 Printer Setup
It is essential to complete all hardware setup before continuing with the software installation for printer activation
Download the latest version of the software that is always available for our users’ convenience to execute the 123 hp com dj 5820 printer setup from our website 123.hp.com/dj 5820
Also, access the latest version of the drivers at 123 hp com dj 5820– you will be redirected to the download page
123 hp com dj 5820 Setup Support & User guide
HP ePrint Setup (123.hp.com/setup)
The free 123 hp com dj 5820ePrint service enables printing from any location to your printer
It is a hassle-free service that does not require any drivers or software downloads
Web Printing Services are possible with the help of the unique email address assigned to the printer
Print commands can be sent via email to this unique email address
Installation of the 123.hp.com/setup will enable web services and mobile printing
Sign in to – Control user access, view print job status and manage printer queue
123 hp com dj 5820 ePrint setup:
For setting up ePrint – Connect the computer and the mobile device to a common network
To complete the setup – the HP printer at 123.hp.com/setup should have web services enabled on it
Select ePrint – On the printer’s control panel
Accept the terms and conditions
To enable the web services
The 123.hp.com/setup provides a series of instructions to be followed
Print test page now
Finding the printer’s unique email address:
Log in to 123.hp.com/dj 5820
Select ePrint (button the printer’s control panel)
Press the Web Services Settings Menu
Choose Display Email Address
Customizing the email address for the 123.hp/setup
Go to the printer’s control panel
Press ePrint
Then select Web Services Settings menu
Then, Click on Print Info Page
The printed information page consists of the customization instructions and the printer’s code
ePrint can be turned off:
In the printer’s control panel, select ePrint
Select Web Services Settings menu
Choose Off
Unboxing, Setting Up and Installing the 123 hp com dj 5820 Printer
123.hp.com/dj 5820-Deskjet-5820
AirPrint™ Setup
The 123 hp com dj 5820AirPrint™ is a mobile printing solution compatible with Apple iOS and later operating systems.
Also adaptable by the iPod, iPhone, and iPad, the devices can wirelessly print to the 123 hp com dj 5820printer and any other ePrint-enabled HP printer
Essentials for AirPrint™
Run a compatibility check of AirPrint™ to the 123 hp com dj 5820
List of compatible devices:
Apple device should be able to use AirPrint™
Mac OS X Lion (v1.07)
iOS 4.2
iPhone® 3GS
iPad and iPad Touch® third generation
iOS devices for using AirPrint™ and their compatible applications
Mail, photos, PDFs, SAFARI and third-party apps
Apple AirPrint™ compatible apps
Click on AirPrint™ Compatible Mobile Apps
Firmware compatible AirPrint™
Check AirPrint™ availability on the Firmware:
To find AirPrint™
Click on Installed Personalities
Choose Options
If present, skip and go to connect the Apple device to the same wireless network as the printer
If AirPrint™ is not identified by the device, just update the Firmware
123 hp com dj 5820 Troubleshooting Print
Download the troubleshooting guide for your 123 hp com dj 5820 printer conveniently at our website.
The latest information for quick repairs and other related issues are also on the 123.hp.com/Deskjet5820 troubleshooting
Some of the troubleshooting categories are:
Print job stuck in the queue
Delete job files
Restart printer
Check our website to carry out the repair manually
The printer is offline:
Run Scan Doctor
Issue fixes by itself automatically
A manual repair process is available on our website for your reference
When printer response is slow:
Some of the categories under slow printer response:
Print jobs disappear from the queue and there is no print output:
Check print queue
Apply Scan Doctor
Uninstall HP driver and software
Rename HPBXPSRENDER.DLL file
Reinstall HP driver and software
PDF print job canceled in the Edge Browser (Windows 10)
For a simple and quick solution to this issue – Download the Reader app
Other:
Errors: ‘Oxc19a0005′ and ‘User Intervention Required’
Option 1: Reset the printer
Option 2: Service the printer
Poor Quality Printing:
When the quality of printing is poor it generally gives irregular outputs such as Vertical lines, bands, garbled characters, part prints, blank page prints, Excel gridlines not printed etc. These are successful with 123 hp com dj 5820 troubleshooting
Remove the ink cartridges and replace them
Using genuine HP ink cartridges purchased from genuine dealers
Rest the printer for some time before reusing it
Resolve different Printer Setup (123.hp.com/setup), installation and other associated updates with the 123 hp com dj 5820 troubleshooting guidance
If the installation disc does not start:
Accomplish the manual setup – Use the 123.hp.com/Deskjet5820 troubleshooting guide
Our engineers are efficient, knowledgeable and brilliant. They are ever ready to fix all issues. Receive clear and accurate instructions to troubleshoot your HP printer – call us to avail of our customized backend services.
123 hp com dj 5820 Scanning
Issue:
Implement the following steps if:
Document not found while scanning and the scan fails
Error classification: Problem is scan-related, print-related or both
For both errors:
A Wireless connection:
Check if the printer is not maintaining a wireless connection
Wired connections:
Check if the Ethernet port cable and the router are connected
If Ethernet port cable and the router are connected
Restart Printer, router, and other related devices
Then, turn the printer off
Printer power cord is connected directly to the power outlet
Close all the programs and shut the computer down
Turn on both the printer and computer
Try to scan:
Select Scan a Document or Photo
Check Printer connection status and network connectivity
For wireless connections, Ensure that the wireless signal is turned on
For wired connections, Ensure cable connection to the Ethernet port and green light is on
The Scan Doctor and Run Print are administered
Select Fix Scanning to resolve problems
The scan function is tested now
Uninstall and reinstall the printer software
Check the settings that are responsible for communication between computer and scanner – Windows Image Acquisition Settings
Disable the firewall temporarily so that it does not block the network printer communications
123 hp com dj 5820 Troubleshooting Copy
Usual quality problem with the Copy function is that the output has a poor resolution with vertical and horizontal lines and color bands in the printouts guidelines available at 123.hp.com/Deskjet5820 troubleshooting:
Clean the scanner:
An unclean scanner can produce an output with lines and color bands. It is imperative to clean all trace of fingerprints, dust, debris, and smudges from the scanner’s glass. A soft, lint-free cloth has to be used to clean the document feed slot and the lid
In the ADF: Dust and paper residue accumulates into the automatic document feed rollers. Turn the printer off to clean this.
Settings:
Copy Settings:
Press Copy button on the printer’s control panel
Change the Copy Settings to ensure Print quality improvement
Select Settings and click on Optimization or Quality
Choose from different modes to maximize output quality: Reduce/Enlarge, Optimize, Draft Mode etc.
Printer Resetting
Remove all items from the top of the glass of the scanner and the ADF
Close the lid
Disconnect the power cord
Let it stand for at least 60 seconds
Recalibrate printer
Reconnect power cord
Load document and copy again
Printer Servicing
If none of the above work, call service provider to service the printer
123 hp com dj 5820 Troubleshooting Ink cartridge problem
Routine problems with ink cartridges: Cartridges missing or incompatible cartridge
Perform compatibility checks between the ink cartridges and the printer
Black ink cartridges used should correspond to the number prescribed for a particular region
Genuine toner and ink cartridges replacements should be purchased from genuine dealers
Clean the Electrical cartridge contacts
It is highly recommended to utilize a swab or a lint-free cloth to clean all electrical cartridge contacts including the contacts on the cartridge and the ones present inside the printer to avoid any damage
Dry out the cartridges for about 10 minutes before inserting them back into their places again
Cartridge issues can also be resolved by removing and reinserting the cartridges
Solution 1: Restart printer
Disconnect power cord
Wait for about 10 to 15 minutes while the printer power is still on
Reconnect power
Switch on the printer again
Solution 2: Position cartridges correctly
Remove and replace the black cartridge
Then, remove and replace the tri-color cartridge
Close the scanner’s lid
Check for error messages
123 hp com dj 5820 Troubleshooting Printer not found
Unable to find printer and Printer not found
Restart the 123.hp.com/Deskjet5820 printer, computer, and router – turn them off and on
Detach the power cord from the printer and related devices
Reconnect the power cord
Turn on all the devices once again
Verify the printer’s network connection
Turn on Wireless signal on the printer, for a wireless connection
Look for a steady green light, in a wired connection
Manual connection to the printer network
HP installer will automatically locate 123.hp.com/Deskjet5820 printer
Wireless Setup Wizard helps you to accomplish the wireless setup
Reinstall the HP driver and software
Running Scan Doctor tool
Run the Scan Doctor free tool available in the printer for a diagnosis and resolution of all scanning and printing problems
Temporarily disable the firewall software on the computer
The firewall can block threats and any communication between the printer and the computer
Helpful tip: When the setup is incomplete, uninstalling the HP driver and software is helpful
Unboxing, Setting Up and Installing the 123 hp com dj 5820 Printer
123 hp com dj 5820 Troubleshooting Clear Paper Jam
The ‘Paper Jam’ error is displayed especially when 123.hp.com/Deskjet5820 printer stops printing feeding pages
Check for short instructions available on the printer’s control panel to remove paper jams.
Disconnect the power cord
Open access door of the cartridge
Check the cartridge access area for any remnants of paper and debris
Remove the jammed paper
Do not tear whole sheets of paper
Small bits of torn paper jammed in the rear roller has to be removed gently by lifting the paper path cover
The duplex path cover is located right beneath the paper path cover – remove torn bits of paper also from the area
Click both the duplex and the paper path covers back into their places
The cartridge access door can now be closed
Do not bend input tray – place the 123.hp.com/Deskjet5820 printer on a flat surface
Obstructions such as small objects, pens, pencils etc. should be removed
Turn the printer around lightly to look for any pieces of paper and debris trapped in the input tray
Once the check is completed, return the printer back to its normal position
Ensure removal all display messages on the control panel after connecting the printer power cord
Clearing paper jam in the input tray
Pull out input tray
Remove all the loose sheets
Remove any bits of paper
Turn printer off
Stand for 30 seconds
Turn printer power on
A Printer Status Report is printed to test the printer’s capability to print
If error persists, call provider to service the printer
123 hp com dj 5820 Troubleshooting fax
Resolving fax issues with 123.hp.com/Deskjet5820 Troubleshooting:
Receiving Faxes – but can’t send them
Verify the number that is dialed – Check for the correct number and all its digits to access the long-distance service
For Speed dial computers: Dial manually out of the HP printer by printing a page to fax separately
Choose the correct option – Tone Dialing or Pulse Dialing available in the HP fax
For manual faxes (not sent from the computer): Check connectivity between the computer and the printer
Look for HP Director Application
Click on Status
Verify if the physical cable connection between both devices and if the Status is disconnected
Intermittent fax failures
Fax communications can generally fail if:
Phone cable is too long and is coiled
There is a constant static sound in the phone line
Rectify static telephone lines by calling the service provider – A poor quality phone line is one of the most common causes of an intermittent fax failure
Long and coiled cable lines lead to echoes and cross-talks and loss of signal strength – it is recommended to use the original fax cables provided along with your HP product for safety
123 hp com dj 5820 Troubleshooting ePrint
When a Print job instruction is sent to the ePrint email id but a print output is not received
Solution:
Ensure that there is network connectivity for 123.hp.com/Deskjet5820 printer
For Wired Ethernet connections:
Check if the cable and the Ethernet port of the printer have steady green link light and orange activity light indicating cable connectivity
For Wireless Network connections:
Put on wireless – The printer and the computer should be connected to the same network
Turn on web services
Troubleshoot Wireless Network Connection if the web service does not connect
The latest firmware version has to be updated
Check for error messages on 123.hp.com/Deskjet 5820 printer control panel
Verify email and print job prerequisites
The To: field must have a single correct email address and no additional addresses
Subject Line must contain some text
Only 10 attachments allowed at a single time
A total file size of less than 10 MB to be sent at one time
Optional Check – Print history queue
Print job is displayed in ePrint history
Wait for printer to receive job
If error message is seen, resend print job after rectification
Non- functionality of ePrint: Troubleshoot network connection and resolve connection issues
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