123 HP Officejet Pro 8740

  • For the first time printer setup, unpack the 123 hp com ojpro 8740 printer setup (123.hp.com/setup) out of its packaging.
  • Check the package list and if you have received all items in the list.
  • You also have to remove the tape around the scanner by raising its lid.
  • During unpacking also remove the tape from the cleanout area and ink cartridge access area.
  • Remove the ink cartridges and replace them.
  • Extend the paper tray door and push it forward – after removing the tape.
  • Plug printer into a power source.
  • Turn it on and Set Preferences

OFFICEJET-Pro-8740

Vonage Click-to-Call Me Demo

Online Support

Setup & Install

Diagnose & Fix

Configure the 123 hp com ojpro 8740 printer setup

  1. On the printer’s control panel: Press the down arrow
  2. Select the language
  3. Again press the down arrow to Set Country/Region
  4. Press Ok
  5. To load the paper:
  6. Pull out the paper tray and the extender
  7. Adjust the slider width guides to their outermost positions
  8. Load the paper and align it
  9. Push the paper tray forward till it clicks into place
  10. To load ink cartridges:
  11. Raise the cartridge access door and lock into place
  12. The carriage slides into accessible position
  13. Let the carriage be idle and silent for sometime
  14. Then, continue to the 123 hp com ojpro 8740  printer setup
  15. Remove the ink cartridges out of their packaging
  16. Lift the ink cartridge slot
  17. Press both the cartridges into their places – till you hear a snap
  18. Close the lid
  19. The control panel also displays instructions to align the cartridges for user convenience
  20. The printer automatically recognizes the ink cartridges and their alignment patterns. Accordingly, an alignment page is printed

Call Toll-Free No.: 1-888-682-5959

123 hp com ojpro 8740 Cloud Print

An exclusive and free service, the free Google Cloud Print prints documents from any network-enabled device to your 123 hp com ojpro 8740 printer

No additional requirements of any software or driver downloads are perceived
Mobilizing Cloud Print:

Running Cloud print requires only standard browsers such as Chrome, OS X v10.7, Linux, Windows XP or newer are standard browsers

Google Cloud Print – compatible operating systems are always recommended

  • Generate an account in Google
  • The printer and associated device should be activated on the same network
  • Turn on the 123 hp com officejet pro 8740 printer
  • Open the Chrome browser
  • Click the Settings Window
  • Sign in to the Google account
  • Click the Settings Window
  • Select option Show Advanced Settings
  • Under the Manage menu click on Google Cloud Print
  • Registration of the 123 hp com ojpro 8740 printer:
  • Select New devices
  • Look for printer listing
  • Choose Manage if printer is already listed under my devices
  • Allowing Printing: Open Chrome browser
  • Sign in to the appropriate Google account
  • Click on Google Cloud Print Jobs
  • Pick Print and then upload a file to Print
  • Click on Select a file from my computer
  • Open the document to print
    • Print a page by clicking on print

123 hp com Officejet Pro 8740 Printer Setup

  • It is essential to complete all hardware setup before continuing with the software installation for printer activation
  • Download the latest version of the software that is always available for our users’ convenience to execute the 123 hp com Officejet Pro 8740 printer setup from our website 123.hp.com/Officejet Pro 8740.
  • Also, access the latest version of the drivers at 123 hp com Officejet Pro 8740– you will be redirected to the download page

123 hp com Officejet Pro 8740 Setup Support & User guide

HP ePrint Setup (123.hp.com/setup)

  • The free 123 hp com Officejet Pro 8740 We Print service enables printing from any location to your printer
  • It is a hassle-free service that does not require any drivers or software downloads
  • Web Printing Services are possible with the help of the unique email address assigned to the printer
  • Print commands can be sent via email to this unique email address
  • Installation of the 123.hp.com/setup will enable web services and mobile printing
  • Sign in to – Control user access, view print job status and manage printer queue

123 hp com Officejet Pro 8740 ePrint setup:

  • For setting up ePrint – Connect the computer and the mobile device to a common network
  • To complete the setup – the HP printer at 123.hp.com/setup should have web services enabled on it
  • Select ePrint – On the printer’s control panel
  • Accept the terms and conditions
  • To enable the web services
  • The 123.hp.com/setup provides a series of instructions to be followed
  • Print test page now
  • Finding the printer’s unique email address:
  • Log in to 123.hp.com/Officejet Pro 8740
  • Select ePrint (button the printer’s control panel)
  • Press the Web Services Settings Menu
  • Choose Display Email Address
  • Customizing the email address for the 123.hp/setup
  • Go to the printer’s control panel
  • Press ePrint
  • Then select Web Services Settings menu
  • Then, Click on Print Info Page
  • The printed information page consists of the customization instructions and the printer’s code
  • ePrint can be turned off:
  • In the printer’s control panel, select ePrint
  • Select Web Services Settings menu
  • Choose Off
  • Unboxing, Setting Up and Installing the 123 hp com Officejet Pro 8740 Printer

123.hp.com/Officejet Pro 8740

AirPrint™ Setup

  • The 123 hp com Officejet Pro 8740 AirPrint™ is a mobile printing solution compatible with Apple iOS and later operating systems.
  • Also adaptable by the iPod, iPhone, and iPad, the devices can wirelessly print to the 123 hp com ojPro 8740 printer and any other ePrint-enabled HP printer

Essentials for AirPrint™

  • Run a compatibility check of AirPrint™ to the 123 hp com Officejet Pro 8740
  • List of compatible devices:
  • Apple device should be able to use AirPrint™

Mac OS X Lion (v1.07) iOS 4.2 iPhone® 3GS

  • iPad and iPad Touch® third generation
  • iOS devices for using AirPrint™ and their compatible applications,Mail, photos, PDFs, SAFARI and third-party apps
  • Apple AirPrint™ compatible apps
  • Click on AirPrint™ Compatible Mobile Apps
  • Firmware compatible AirPrint™
  • Check AirPrint™ availability on the Firmware:
  • To find AirPrint™
  • Click on Installed Personalities
  • Choose Options
  • If present, skip and go to connect the Apple device to the same wireless network as the printer
  • If AirPrint™ is not identified by the device, just update the Firmware

123 hp com Officejet Pro 8740 Troubleshooting Print

Download the troubleshooting guide for your 123 hp com Officejet Pro 8740 printer conveniently at our website.

The latest information for quick repairs and other related issues are also on the 123.hp.com/ojpro 8740 troubleshooting

  • Some of the troubleshooting categories are:
  • Print job stuck in the queue
  • Delete job files
  • Restart printer
  • Check our website to carry out the repair manually

The printer is offline:

  • Run Scan Doctor
  • Issue fixes by itself automatically
  • A manual repair process is available on our website for your reference
  • When printer response is slow:
  • Some of the categories under slow printer response:
  • Print jobs disappear from the queue and there is no print output:
  • Check print queue
  • Apply Scan Doctor
  • Uninstall HP driver and software
  • Rename HPBXPSRENDER.DLL file
  • Reinstall HP driver and software
  • PDF print job canceled in the Edge Browser (Windows 10)
  • For a simple and quick solution to this issue – Download the Reader app
    Other:
  • Errors: ‘Oxc19a0005′ and ‘User Intervention Required’
    • Option 1: Reset the printer
    • Option 2: Service the printer

Poor Quality Printing:

  • When the quality of printing is poor it generally gives irregular outputs such as Vertical lines, bands, garbled characters, part prints, blank page prints, Excel gridlines not printed etc. These are successful with 123 hp com Officejet Pro 8740 troubleshooting
  • Remove the ink cartridges and replace them
  • Using genuine HP ink cartridges purchased from genuine dealers
  • Rest the printer for some time before reusing it
  • Resolve different Printer Setup (123.hp.com/setup), installation and other associated updates with the 123 hp com ojpro 8740 troubleshooting guidance
  • If the installation disc does not start:
  • Accomplish the manual setup – Use the 123.hp.com/ojpro 8740 troubleshooting guide
  • Our engineers are efficient, knowledgeable and brilliant. They are ever ready to fix all issues. Receive clear and accurate instructions to troubleshoot your HP printer – call us toll-free to avail of our customized backend services.

123 hp com Officejet Pro 8740 Scanning
Issue:

  • Implement the following steps if:
  • Document not found while scanning and the scan fails
  • Error classification: Problem is scan-related, print-related or both
    For both errors:
  • A Wireless connection:
  • Check if the printer is not maintaining a wireless connection
    Wired connections:
  • Check if the Ethernet port cable and the router are connected
  • If Ethernet port cable and the router are connected
  • Restart Printer, router, and other related devices
  • Then, turn the printer off
  • Printer power cord is connected directly to the power outlet
  • Close all the programs and shut the computer down
  • Turn on both the printer and computer
    Try to scan:
  • Select Scan a Document or Photo
  • Check Printer connection status and network connectivity
  • For wireless connections, Ensure that the wireless signal is turned on
  • For wired connections, Ensure cable connection to the Ethernet port and green light is on
  • The Scan Doctor and Run Print are administered
  • Select Fix Scanning to resolve problems
  • The scan function is tested now
  • Uninstall and reinstall the printer software
  • Check the settings that are responsible for communication between computer and scanner – Windows Image Acquisition Settings
  • Disable the firewall temporarily so that it does not block the network printer communications
  • 123 hp com Officejet Pro 8740 Troubleshooting Copy
  • Usual quality problem with the Copy function is that the output has a poor resolution with vertical and horizontal lines and color bands in the printouts guidelines available at 123.hp.com/Officejet Pro 8740  troubleshooting.

Clean the scanner:

An unclean scanner can produce an output with lines and color bands. It is imperative to clean all trace of fingerprints, dust, debris, and smudges from the scanner’s glass. A soft, lint-free cloth has to be used to clean the document feed slot and the lid

  • In the ADF: Dust and paper residue accumulates into the automatic document feed rollers. Turn the printer off to clean this.
    Settings:
  • Copy Settings:
  • Press Copy button on the printer’s control panel
  • Change the Copy Settings to ensure Print quality improvement
  • Select Settings and click on Optimization or Quality
  • Choose from different modes to maximize output quality:
  • Reduce/Enlarge, Optimize, Draft Mode etc.
  • Printer Resetting
  • Remove all items from the top of the glass of the scanner and the ADF
  • Close the lid
  • Disconnect the power cord
  • Let it stand for at least 60 seconds
  • Recalibrate printer
  • Reconnect power cord
  • Load document and copy again
  • Printer Servicing
  • If none of the above work, call service provider to service the printer

123 hp com Officejet Pro 8740 Troubleshooting Ink cartridge problem

  1. Routine problems with ink cartridges: Cartridges missing or incompatible cartridge
  2. Perform compatibility checks between the ink cartridges and the printer
  3. Black ink cartridges used should correspond to the number prescribed for a particular region
  4. Genuine toner and ink cartridges replacements should be purchased from genuine dealers

Clean the Electrical cartridge contacts

It is highly recommended to utilize a swab or a lint-free cloth to clean all electrical cartridge contacts including the contacts on the cartridge and the ones present inside the printer to avoid any damage

Dry out the cartridges for about 10 minutes before inserting them back into their places again

Cartridge issues can also be resolved by removing and reinserting the cartridges

Solution 1: Restart printer

  • Disconnect power cord
  • Wait for about 10 to 15 minutes while the printer power is still on
  • Reconnect power
  • Switch on the printer again

Solution 2: Position cartridges correctly

  • Remove and replace the black cartridge
  • Then, remove and replace the tri-color cartridge
  • Close the scanner’s lid
  • Check for error messages

123 hp com Officejet Pro 8740

  • Troubleshooting Printer not found
  • Unable to find printer and Printer not found
  • Restart the 123.hp.com/Officejet Pro 8740 printer, computer, and router – turn them off and on
  • Detach the power cord from the printer and related devices
  • Reconnect the power cord
  • Turn on all the devices once again
  • Verify the printer’s network connection
  • Turn on Wireless signal on the printer, for a wireless connection
  • Look for a steady green light, in a wired connection
  • Manual connection to the printer network

HP installer will automatically locate 123.hp.com/Officejet Pro 8740 printer

  • Wireless Setup Wizard helps you to accomplish the wireless setup
  • Reinstall the HP driver and software
  • Running Scan Doctor tool
  • Run the Scan Doctor free tool available in the printer for a diagnosis and resolution of all scanning and printing problems
  • Temporarily disable the firewall software on the computer

The firewall can block threats and any communication between the printer and the computer

Helpful tip: When the setup is incomplete, uninstalling the HP driver and software is helpful

Unboxing, Setting Up and Installing the 123 hp com Officejet Pro 8740 Printer

123 hp com Officejet Pro 8740

Troubleshooting Clear Paper Jam

  • The ‘Paper Jam’ error is displayed especially when 123.hp.com/Officejet Pro 8740 printer stops printing feeding pages
  • Check for short instructions available on the printer’s control panel to remove paper jams.
  • Disconnect the power cord
  • Open access door of the cartridge
  • Check the cartridge access area for any remnants of paper and debris
  • Remove the jammed paper
  • Do not tear whole sheets of paper
  • Small bits of torn paper jammed in the rear roller has to be removed gently by lifting the paper path cover
  • The duplex path cover is located right beneath the paper path cover – remove torn bits of paper also from the area
  • Click both the duplex and the paper path covers back into their places
  • The cartridge access door can now be closed
  • Do not bend input tray – place the 123.hp.com/Officejet Pro 8740 printer on a flat surface
  • Obstructions such as small objects, pens, pencils etc. should be removed
  • Turn the printer around lightly to look for any pieces of paper and debris trapped in the input tray
  • Once the check is completed, return the printer back to its normal position
  • Ensure removal all display messages on the control panel after connecting the printer power cord
  • Clearing paper jam in the input tray
  • Pull out input tray
  • Remove all the loose sheets
  • Remove any bits of paper
  • Turn printer off
  • Stand for 30 seconds
  • Turn printer power on

A Printer Status Report is printed to test the printer’s capability to print
If error persists, call provider to service the printer

123 hp com Officejet Pro 8740

  • Troubleshooting fax
  • Resolving fax issues with 123.hp.com/Officejet Pro 8740 Troubleshooting:
  • Receiving Faxes – but can’t send them
  • Verify the number that is dialed – Check for the correct number and all its digits to access the long-distance service
  • For Speed dial computers: Dial manually out of the HP printer by printing a page to fax separately
  • Choose the correct option – Tone Dialing or Pulse Dialing available in the HP fax
  • For manual faxes (not sent from the computer): Check connectivity between the computer and the printer
  • Look for HP Director Application
  • Click on Status
  • Verify if the physical cable connection between both devices and if the
  • Status is disconnected
  • Intermittent fax failures
  • Fax communications can generally fail if:
  • Phone cable is too long and is coiled
  • There is a constant static sound in the phone line
  • Rectify static telephone lines by calling the service provider – A poor quality phone line is one of the most common causes of an intermittent fax failure
  • Long and coiled cable lines lead to echoes and cross-talks and loss of signal strength – it is recommended to use the original fax cables provided along with your HP product for safety

123 hp com Officejet Pro 8740

  • Troubleshooting ePrint
  • When a Print job instruction is sent to the ePrint email id but a print output is not received
  • Solution:
  • Ensure that there is network connectivity for 123.hp.com/Officejet Pro 8740 printer
    For Wired Ethernet connections:
  • Check if the cable and the Ethernet port of the printer have steady green link light and orange activity light indicating cable connectivity
    For Wireless Network connections:
  • Put on wireless – The printer and the computer should be connected to the same network
  • Turn on web services
  • Troubleshoot Wireless Network Connection if the web service does not connect
  • The latest firmware version has to be updated
  • Check for error messages on 123.hp.com/ojpro 8740 printer control panel
  • Verify email and print job prerequisites
  • The To: field must have a single correct email address and no additional addresses
  • Subject Line must contain some text
  • Only 10 attachments allowed at a single time
  • A total file size of less than 10 MB to be sent at one time
  • Optional Check – Print history queue
  • Print job is displayed in ePrint history
  • Wait for printer to receive job
  • If error message is seen, resend print job after rectification
  • Non- functionality of ePrint: Troubleshoot network connection and resolve connection issues
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